Meet Metilda.
The most humane AI receptionist for allied health.
Connected directly to Cliniko. Stop missing patient calls. Metilda answers with a warm, natural human-like voice, books appointments instantly, and answers FAQs—without breaking the bank.
- Answers
- 24/7
- Books into
- Cliniko
- Channels
- Voice + SMS
- Setup
- Done for you
Talk to Metilda
Press to open a live line
- Transport
- WEBRTC
- Books into
- CLINIKO
- Hours
- 24/7
- Channels
- VOICE + SMS
The Ultimate AI Front Desk for Allied Health
Combining human empathy, deep Cliniko integration, and bank-friendly pricing to run your clinic smoothly and never miss a patient booking.
Humane & Caring Voice
Metilda speaks with an incredibly warm, natural Australian accent — one of over 100 voices you can choose from. She listens patiently, answers empathetically, and never sounds like a rigid robot.
Connected to Cliniko
Syncs natively with your Cliniko calendar. Metilda checks live availability, respects clinic templates, and writes bookings instantly, preventing double-bookings.
Allied Health Vocabulary
Fluent in clinical terminology. Metilda easily understands complex conditions (sciatica, tendinitis, plantar fasciitis) and specialties (physio, podiatry, chiro).
Doesn't Break the Bank
A fraction of the cost of offshore virtual assistants or hiring full-time. Starting from just $29 AUD/mo with zero setup fees or locked-in contracts.
Smart Booking Boundaries
Define custom scheduling rules. Set practitioner-specific hours, limit specific appointment types, and establish buffer time gaps between patient sessions.
Hosted in Australia
Metilda runs on Australian infrastructure — your patients' calls and records stay onshore. Encrypted in transit and at rest, with every clinic's data isolated from every other.
You choose how she sounds
Over 100 studio-grade neural voices across a range of accents — and if none of them is right, Metilda can speak in a clone of your own.
100+
Neural voices
A full library of studio-grade voices, not one fixed persona. Pick the one that suits your clinic and change it whenever you like.
AU / US / UK
Accents & languages
Australian, American, British and more, plus non-English voices — so Metilda sounds local to the patients who actually ring you.
Your own voice
Custom voice clone
Send us a short recording of a real voice — yours, or whoever patients already know — and Metilda can answer every call in it.
Why Metilda, not the other AI
There are a dozen AI receptionists that book into Cliniko. Here is where Metilda is genuinely different from them.
A Typical AI Receptionist
BetterMetilda Reception
Why are we cheaper? Most AI receptionists resell a third-party voice platform and pass its per-minute cost on to you. We built ours — the voice engine and the booking logic are our own, and calls run over the number provider you already use rather than through another layer of margin. You are paying for the software, not for a middleman.
Your patients’ data never leaves Australia
Health information is the most sensitive data your practice holds. Metilda is built and hosted here, so it stays here.
Your data stays onshore
Metilda's servers and the language models she runs on are hosted in Australia. Patient details are not shipped offshore for processing.
Encrypted in transit and at rest
Calls, transcripts and booking records are encrypted on the wire and in storage. Access is authenticated on every single request.
Your clinic is walled off
Every record is scoped to your account. One clinic's patients, recordings and calendar can never be read from another's.
Deletions are recoverable
Removing a record is a soft delete, so an accidental deletion can be undone rather than being gone for good.
Nothing to lose by trying her
We set it up for you
Calendar connection, booking rules and voice routing are configured by us, not left to you.
Keep your own number
Nothing changes for your patients. You forward your existing line to Metilda when you want her answering.
She hands over when it matters
Anything urgent or outside her remit is passed to your staff, or to emergency contacts on your instructions.
14 days free, no lock-in
Try her on real patient calls. No setup fee, no contract, and you can stop whenever you like.
Stop Losing Bookings
Every call that goes to voicemail is a booking someone else gets. Metilda answers the ones your front desk cannot — after hours, during lunch, and whenever the line is already busy. Put your own numbers in below.
Estimated monthly leak
AUD $7,350
Losing ~35 booking opportunities to hold times & after-hours voicemail.
- Missed calls / mo
- 35
- New-patient rate
- 35%
- Sessions / patient
- 5
- Plan
- $129 / mo
Captured revenue with Metilda
AUD $7,221
Net monthly savings (after subtracting Metilda's $129 AUD Professional plan).
An estimate, not a quote. It assumes 35% of missed calls are new patients worth 5 sessions each, and that Metilda answers all of them. Your own numbers are the ones that matter — we are happy to run them with you.
Based on standard Allied Health booking averages.
How it works
Link Cliniko
Connect your Cliniko account in a few clicks. Metilda reads live practitioner availability and writes bookings straight back into it.
Custom Rules
Set booking policies. Give Metilda practitioner guidelines, appointment durations, and FAQ details.
Route Phone
Instantly forward your phone lines. Metilda handles calls 24/7, booking patients directly.
No reviews yet. Here is what she does.
Metilda is new, and we would rather show you how she handles your front desk than quote a clinic you cannot ring up. Every claim below describes behaviour you can test on a call during your trial.
Reads your real availability
Metilda asks Cliniko for the open times of the specific practitioner and appointment type the patient wants, then offers only those. She is not guessing from a generic roster.
Will not double-book a patient
Before writing a booking, Metilda checks whether that patient already holds an appointment at that exact time. If a call drops and she retries, you get one appointment, not two.
Gets the time zone right
Every date and time is handled against your clinic's declared zone, converted for Cliniko and read back to the patient in local time. No appointments landing an hour out after a daylight-saving change.
Follows up a missed call
If a call still goes unanswered, Metilda texts the caller back so the enquiry stays alive, and de-duplicates so one missed call never becomes three messages.
Frequently Asked Questions
Clinic Answering that Doesn't Break the Bank
Empathetic, human-like voice front-desk support at a fraction of the cost of hiring a new team member. Connect Cliniko and start capturing every booking.
Solo
For solo practitioners
- Calls
- 25 calls
- Extra calls
- $0.55
- SMS
- Unlimited SMS
- 1 active call line
- Guided self-serve setup
- Email support
Starter
For small practices
- Calls
- 60 calls
- Extra calls
- $0.50
- SMS
- Unlimited SMS
- 1 active call line
- Free setup by Langoedge
- Human chat support
Professional
For growing clinics
- Calls
- 250 calls
- Extra calls
- $0.45
- SMS
- Unlimited SMS
- 3 simultaneous call lines
- Unlimited practitioners
- Free setup by Langoedge
- Priority chat & call support
Clinic / Enterprise
For high-volume practices
- Calls
- 600 calls
- Extra calls
- $0.40
- SMS
- Unlimited SMS
- 10 simultaneous call lines
- Unlimited practitioners
- Free setup by Langoedge
- Team training workshop
- Unlimited multi-channel support
Wholesale Telephony & Carrier Charges
Direct pass-through via Telnyx · Zero markup
Subscription plans cover the Metilda AI platform, voice intelligence, and Cliniko synchronization. Telephony is connected directly via wholesale carrier rates (e.g. Telnyx) with zero markups:
~0.8¢/min inbound, ~1.5¢/min outbound AUD (Telnyx API + SIP trunking).
Telnyx base rate ($0.004 USD) + direct AU carrier passthrough.
Free when forwarding your existing number, or ~$1.50 – $3.00/mo for a dedicated local line.
Price Beat Guarantee
We are committed to providing the most affordable clinic answering service. If you find a cheaper comparable voice AI receptionist plan, we will beat it.*Disclaimer: Price beat guarantee applies to all comparable voice AI receptionist providers operating in Australia (Aus), New Zealand (Nz), and the United Kingdom (UK).
*Free setup includes clinic calendar connection, system onboarding, and custom voice routing configuration. Subscription plans exclude third-party telephony carrier rates (Telnyx voice & SMS), which are billed directly at wholesale cost.
Ready to Put Your
Clinic Front Desk in Empathetic Hands?
Join leading allied health clinics who trust Metilda's warm, caring AI receptionist to capture bookings in Cliniko 24/7—at a fraction of the cost of offshore call centers or hiring new staff.
Secure calendar integrations. Up and running in minutes.